HOTEL Progress INN Nago MATABee
Terms and Conditions for Accommodation
Article 1 (Scope of Application)
1
Accommodation contracts and related agreements concluded between this Hotel and the Guest shall be governed by these Terms and Conditions. Any matters not provided for herein shall be governed by applicable laws and regulations or generally established customs.
2
Notwithstanding the preceding paragraph, where the Hotel agrees to a special agreement to the extent that it does not contravene laws, regulations or customs, that special agreement shall prevail.
Article 2 (Application for Accommodation Contract)
1
A person who intends to apply for an accommodation contract with the Hotel shall provide the Hotel with the following information:
- 1Name(s) of the guest(s)
- 2Date(s) of stay and estimated time of arrival
- 3Accommodation charges
- 4Any other information deemed necessary by the Hotel
2
If, during their stay, the Guest requests to extend the stay beyond the date of stay specified in item 2 of the preceding paragraph, the Hotel shall treat the request as a new application for an accommodation contract made at the time the request is submitted.
Article 3 (Conclusion of Accommodation Contract, etc.)
1
An accommodation contract shall be deemed concluded when the Hotel has accepted the application set forth in the preceding Article. However, this shall not apply where the Hotel proves that it did not accept the application.
2
When an accommodation contract has been concluded pursuant to the preceding paragraph, the Guest shall pay an application deposit determined by the Hotel, up to the amount of the basic accommodation charge for the period of stay, by the date specified by the Hotel.
3
The application deposit shall first be applied to the accommodation charges ultimately payable by the Guest. Should circumstances arise to which Articles 6 and 18 apply, the deposit shall be applied first to the cancellation charge and then to compensation for damages, in that order, and any remaining balance shall be refunded at the time of payment of charges pursuant to Article 12.
4
If the application deposit set forth in paragraph 2 is not paid by the date specified by the Hotel pursuant to that paragraph, the accommodation contract shall cease to be effective. However, this applies only where the Hotel has notified the Guest to that effect when specifying the payment due date for the deposit.
5
Entry to the room by anyone other than registered guests is strictly prohibited. Should a friend or any other non-registered person enter the room, it shall be treated as an overnight stay and the prescribed accommodation charge shall be levied.
Article 4 (Special Agreement Not Requiring Payment of Application Deposit)
1
Notwithstanding paragraph 2 of the preceding Article, the Hotel may agree to a special agreement under which payment of the application deposit set forth in that paragraph is not required after the conclusion of the contract.
2
If, in accepting an application for an accommodation contract, the Hotel does not request payment of the application deposit set forth in paragraph 2 of the preceding Article, or does not specify a payment due date for such deposit, the Hotel shall be deemed to have agreed to the special agreement set forth in the preceding paragraph.
Article 5 (Refusal to Conclude Accommodation Contract)
1
The Hotel may refuse to conclude an accommodation contract in the following cases:
1When the application for accommodation does not conform to these Terms and Conditions.
2When no rooms are available due to full occupancy.
3When the person seeking accommodation is deemed likely to engage in conduct contrary to laws and regulations, public order or good morals in connection with the stay.
4When the person seeking accommodation is clearly recognized as carrying a contagious disease.
4-2
When the persons seeking accommodation are all aged 18 or under (including high school students).
5When the Hotel is asked to bear a burden exceeding a reasonable scope in connection with the stay.
6When the Hotel is unable to provide accommodation due to natural disaster, facility malfunction or other unavoidable circumstances.
7When the person seeking accommodation is likely to cause a nuisance to other guests due to intoxication or otherwise, or engages in speech or conduct that causes significant nuisance to other guests.
8When the person seeking accommodation is a member of an organized crime group (boryokudan), an organized crime group member, an organization associated with organized crime (including corporations) or a related party thereof, or any other anti-social force (hereinafter collectively referred to as “Organized Crime Groups, etc.”).
9When the person seeking accommodation is a corporation or other organization whose business activities are controlled by Organized Crime Groups, etc., or in which a member of Organized Crime Groups, etc. serves as an officer (including senior executives), or a related party thereof.
10When the person seeking accommodation has used violence, threats, extortion or coercive and unreasonable demands against the Hotel or its staff, or has demanded a burden exceeding a reasonable scope, or is recognized as having previously engaged in similar conduct.
Article 6 (Guest’s Right to Cancel the Contract)
1
The Guest may cancel the accommodation contract by notifying the Hotel.
2
If the Guest cancels all or part of the accommodation contract for reasons attributable to the Guest (except where the Hotel has requested payment of the application deposit by a specified date pursuant to Article 3, paragraph 2, and the Guest cancels the contract before making that payment), the Hotel shall charge a cancellation fee as set forth in Appendix 2. However, where the Hotel has agreed to the special agreement set forth in Article 4, paragraph 1, this applies only where the Hotel, in agreeing to that special agreement, informed the Guest of the obligation to pay a cancellation fee upon cancellation of the accommodation contract.
3
If the Guest does not arrive by 10:00 p.m. on the date of stay without contacting the Hotel (or, where an estimated time of arrival has been specified in advance, within two hours after that time), the Hotel may treat the accommodation contract as having been cancelled by the Guest.
Article 7 (Hotel’s Right to Cancel the Contract)
1
The Hotel may cancel the accommodation contract in the following cases:
1 When the Guest is deemed likely to engage in, or is deemed to have engaged in, conduct contrary to laws and regulations, public order or good morals in connection with the stay.
2 When the Guest is clearly recognized as carrying a contagious disease.
3 When the Hotel is asked to bear a burden exceeding a reasonable scope in connection with the stay.
4 When the Hotel is unable to provide accommodation due to force majeure such as natural disaster.
5 When the person seeking accommodation is likely to cause a nuisance to other guests due to intoxication or otherwise, or engages in speech or conduct that causes significant nuisance to other guests.
6 When the Guest smokes in bed, tampers with fire-fighting equipment, or otherwise fails to comply with the prohibitions set forth in the Hotel’s rules of use (limited to those necessary for fire prevention).
7 When the person seeking accommodation is a member of an organized crime group (boryokudan), an organized crime group member, an organization associated with organized crime (including corporations) or a related party thereof, or any other anti-social force (hereinafter collectively referred to as “Organized Crime Groups, etc.”).
8 When the person seeking accommodation is a corporation or other organization whose business activities are controlled by Organized Crime Groups, etc., or in which a member of Organized Crime Groups, etc. serves as an officer (including senior executives), or a related party thereof.
9 When the person seeking accommodation has used violence, threats, extortion or coercive and unreasonable demands against the Hotel or its staff, or has demanded a burden exceeding a reasonable scope, or is recognized as having previously engaged in similar conduct.
2
If the Hotel cancels the accommodation contract pursuant to the preceding paragraph, the Hotel shall not charge the Guest for any accommodation services that the Guest has not yet received.
Article 8 (Registration)
1
The Guest shall register the following information at the time of booking:
1Name, age, sex, address and occupation of the Guest
2For foreign nationals, nationality, passport number, port of entry and date of entry into Japan
3Date and estimated time of departure
4Any other information deemed necessary by the Hotel
2
If the Guest intends to pay the charges set forth in Article 12 by traveler’s checks, accommodation vouchers, credit card or any other means in lieu of currency, such means shall be presented in advance at the time of registration set forth in the preceding paragraph.
Article 9 (Hours of Room Use)
1
The Guest may use the room from 16:00 on the day of check-in until 10:00 on the day of check-out.
2
Notwithstanding the preceding paragraph, the Hotel may permit use of the room outside the hours set forth therein. In such cases, the following additional charges shall apply.
1,000 yen (tax included) per room per hour. Any fraction of an hour shall be rounded up to one full hour. After 12:00, one night’s accommodation charge shall be levied.
Article 10 (Compliance with Rules of Use)
1
While in the Hotel, the Guest shall comply with the rules of use established by the Hotel and provided in each room.
Article 11 (Business Hours)
1
The business hours of the Hotel’s main facilities are provided by notices posted in the relevant locations, the service guide in the room, and other means.
2
The hours set forth in the preceding paragraph may be changed temporarily when necessary and unavoidable. In such cases, notice shall be given by appropriate means.
Article 12 (Payment of Charges)
1
The breakdown of the accommodation charges and other fees payable by the Guest, and the method of calculating them, shall be as set forth in Appendix 1.
2
Payment of the accommodation charges and other fees set forth in the preceding paragraph shall be made by the method specified at the time of booking (such as advance payment by credit card).
3
Accommodation charges shall be levied even if the Guest voluntarily chooses not to stay after the Hotel has provided the room and made it available for use.
Article 13 (Liability of the Hotel)
1
The Hotel shall compensate the Guest for any damage caused to the Guest in the performance, or through the non-performance, of the accommodation contract and related agreements. However, this shall not apply where the damage is due to causes not attributable to the Hotel.
Article 14 (Handling When the Contracted Room Cannot Be Provided)
1
If the Hotel is unable to provide the contracted room to the Guest, the Hotel shall, with the Guest’s consent, arrange other accommodation under the same conditions as far as possible.
Article 15 (Handling of Deposited Articles, etc.)
1 The Hotel does not accept luggage for safekeeping. The Hotel accepts no liability for the loss or theft of any belongings left on the premises.
Article 16 (Storage of Guest’s Baggage or Personal Belongings)
1
We do not store luggage before check-in or after check-out. Please refrain from sending luggage to the Hotel in advance, as it cannot be received and will be returned by the carrier.
2
If the Guest’s baggage or personal belongings are left behind in the room after check-out, the Hotel shall keep them for two weeks, including the day of discovery, after which they shall be disposed of. The Hotel will not contact the owner, so guests who believe they have left something behind should contact the Hotel. Items posing hygiene concerns and any food or beverages shall be disposed of on the same day.
3
The Hotel’s liability for the storage of the Guest’s baggage or personal belongings in the cases set forth in paragraph 2 above shall be governed by paragraph 1 of the preceding Article in the case of paragraph 1, and by paragraph 2 of that Article in the case of the preceding paragraph.
Article 17 (Liability for Parking)
1
Guests may use the Hotel’s free parking lot (20 spaces, one car per room, first come first served, no reservations). Parking may not be available when the lot is full. The Hotel accepts no liability whatsoever for accidents, theft, damage to vehicles or other incidents within the parking lot, except in cases of willful misconduct or gross negligence on the part of the Hotel. Thank you for your understanding.
Article 18 (Liability of the Guest)
1
If the Hotel suffers damage due to the willful misconduct or negligence of the Guest, the Guest shall compensate the Hotel for such damage.
Accommodation or entry to the room by more persons than the number booked is strictly prohibited. In the event of a violation, a penalty of 50,000 yen shall be charged in addition to the fee for the additional guests.
If smoking inside the room (excluding the balcony) is discovered, a penalty of 50,000 yen shall be charged.
Bringing pets into the building or staying with pets is strictly prohibited. If a violation is discovered, the actual costs of special cleaning and any other measures shall be charged. If lingering odors make the room unusable for the next stay and cause a booking to be cancelled, the Guest shall additionally bear the actual costs incurred.
Guests are responsible for their room key during their stay. If the room key is lost, a key replacement fee of 20,000 yen shall be charged.
In the event of significant damage to, theft of, or loss of the Hotel’s furnishings or fixtures, the Guest shall be required to pay compensation, and the Hotel may report the matter to the police.
We do not accept stays by guests aged 18 or under (including high school students) without an adult. Drinking and smoking by minors are prohibited by law; if discovered, the guests shall be required to leave immediately and the matter shall be reported to the police, school or other relevant authorities.
Conduct that disturbs other guests and entry to the room by non-registered persons are strictly prohibited. If discovered, all persons, including the registered guests, shall be required to leave. In such cases, no refund of accommodation charges shall be made.
Appendix 2 (Cancellation Charges)
The cancellation charges payable when the Guest cancels the accommodation contract shall be as follows:
• From the day before the check-in date through the day of check-in (including no-shows without notice): 100% of the accommodation charge
• Up to 2 days before the check-in date: free of charge
* If a separate cancellation policy is set by your booking channel (booking website, etc.), that policy shall take precedence.